Illinois EBT card: balance, replacements and where to use it

What do I do if my Illinois EBT card is lost or stolen?

Short answer: Call 800-678-5465.

Illinois lists 800-678-5465 as the EBT customer service number. That line handles lost, stolen or damaged cards, PIN changes and balance questions.

Report a lost or stolen card as soon as you notice it. Once a card is reported, the state cancels it and orders a replacement.

Source: Illinois state agency page on EBT card help; USDA SNAP State Directory: Illinois

Which online stores accept EBT in Illinois?

Short answer: USDA lists 42 online retailers for Illinois.

USDA lists these retailers as approved to take SNAP EBT online in Illinois. Approval can cover delivery, pickup or both, and it can change, so check the store before you order.

• ALDI
• Alpine Mobil
• Amazon
• Angelo Caputo's Fresh Market
• Billy Doe Meats
• Capri IGA
• Costco
• County Market (Niemann Foods)
• CVS Banners
• Dashmart
• Dave's Supermarket
• Defense Commissary Agency (DeCA)
• Dierberg's Markets Inc.
• Elgin Fresh Market
• Fairplay Foods
• Family Dollar
• Finding Justice A Flower and Vegetable Garden
• Food 4 Less (Kroger)
• Gopuff
• Gordon Food Services
• Harvest Market
• HyVee
• Jewel Osco
• Kroger
• Local Market
• Mariano's
• Meijer
• Metropolis Big John Grocery
• Midnight Sun Farm
• Otter Oaks Farm
• Ruler Foods
• Sam's Club Scan and Go
• Save A Lot
• Schnuck's Market
• Supermercados El Guero
• Target
• The Fresh Market
• Thrive Market
• Tony's Fresh Market
• Top Box Foods
• Walgreens
• Walmart

Source: USDA SNAP State Directory: Illinois

How do I apply for SNAP in Illinois?

Short answer: Through the Illinois state agency.

In Illinois the program is called Supplemental Nutrition Assistance Program (SNAP). USDA's state directory lists the state's own website and application page, linked at the top of this page. Only the state agency can decide whether you qualify.

Source: USDA SNAP State Directory: Illinois

Can I use EBT at restaurants in Illinois?

Short answer: Yes, in some cases (Cook and Franklin Counties only).

Illinois is on USDA's list of states that run the Restaurant Meals Program. It lets SNAP households where everyone is elderly, disabled or homeless use EBT at approved restaurants. Each restaurant has to be approved, so ask your state agency which ones take part.

• How the Restaurant Meals Program works

Source: USDA Food and Nutrition Administration: SNAP Restaurant Meals Program (page text supplied by the editor) (USDA page updated August 7, 2026)

Does Illinois restrict soda or candy with SNAP?

Short answer: Not on USDA's list.

Illinois is not on USDA's list of states with an approved SNAP food restriction waiver. Under federal rules, soda and candy are eligible foods there. This can change if the state asks for a waiver.

• SNAP soda and candy restrictions by state

Source: USDA Food and Nutrition Administration: SNAP Food Restriction Waivers (page text supplied by the editor) (USDA page updated November 3, 2026)