Massachusetts EBT card: balance, replacements and where to use it

What do I do if my Massachusetts EBT card is lost or stolen?

Short answer: Call 800-997-2555.

Massachusetts lists 800-997-2555 as the EBT customer service number. That line handles lost, stolen or damaged cards, PIN changes and balance questions.

Report a lost or stolen card as soon as you notice it. Once a card is reported, the state cancels it and orders a replacement.

Source: Massachusetts state agency page on EBT card help; USDA SNAP State Directory: Massachusetts

Which online stores accept EBT in Massachusetts?

Short answer: USDA lists 37 online retailers for Massachusetts.

USDA lists these retailers as approved to take SNAP EBT online in Massachusetts. Approval can cover delivery, pickup or both, and it can change, so check the store before you order.

• 2 Cents Homegrown
• ALDI
• Amazon
• Ancient Ponies Farm LLC.
• Atkin's Fruit Bowl
• BJs Wholesale Club
• Brothers Marketplace
• Chaves Market
• Costco
• CVS Banners
• Dashmart
• Defense Commissary Agency (DeCA)
• Dollar General
• Family Dollar
• Full Well Farm
• Geissler's Supermarket
• Gopuff
• Hannaford
• Hilltown Mobile Market
• McKinnon's Supermarkets
• Oakdale Farms
• Price Chopper Supermarkets
• Price Rite
• Ring Bros. Marketplace
• Rite Aid
• Roche Bros
• Shaws
• Star Market
• Stop & Shop
• Target
• Taste Health
• The Fresh Market
• Thrive Market
• Walgreens
• Walmart
• Wegmans
• Whole Foods

Source: USDA SNAP State Directory: Massachusetts

How do I apply for SNAP in Massachusetts?

Short answer: Through the Massachusetts state agency.

In Massachusetts the program is called Supplemental Nutrition Assistance Program (SNAP). USDA's state directory lists the state's own website and application page, linked at the top of this page. Only the state agency can decide whether you qualify.

Source: USDA SNAP State Directory: Massachusetts

Can I use EBT at restaurants in Massachusetts?

Short answer: Yes, in some cases.

Massachusetts is on USDA's list of states that run the Restaurant Meals Program. It lets SNAP households where everyone is elderly, disabled or homeless use EBT at approved restaurants. Each restaurant has to be approved, so ask your state agency which ones take part.

• How the Restaurant Meals Program works

Source: USDA Food and Nutrition Administration: SNAP Restaurant Meals Program (page text supplied by the editor) (USDA page updated August 7, 2026)

Does Massachusetts restrict soda or candy with SNAP?

Short answer: Not on USDA's list.

Massachusetts is not on USDA's list of states with an approved SNAP food restriction waiver. Under federal rules, soda and candy are eligible foods there. This can change if the state asks for a waiver.

• SNAP soda and candy restrictions by state

Source: USDA Food and Nutrition Administration: SNAP Food Restriction Waivers (page text supplied by the editor) (USDA page updated November 3, 2026)