Draft, under review. Not yet approved for publication.
Ohio EBT card: balance, replacements and where to use it
Ohio SNAP benefits are loaded onto the Ohio Direction Card. These are the official ways to check your balance, fix a card problem and apply, with the source for each answer.
Phone numbers
- EBT customer service (lost or stolen card, PIN, balance): 866-386-3071
State SNAP website · Apply online · Find a local office · EBT cardholder website
Reviewer notes (draft only)
- USDA lists 866-244-0071 as the SNAP information line. It was not confirmed on a state page for Ohio in our check, so it is not shown. Customer service 866-386-3071 confirmed
On this page
- What do I do if my Ohio EBT card is lost or stolen?
- Which online stores accept EBT in Ohio?
- How do I apply for SNAP in Ohio?
- Can I use EBT at restaurants in Ohio?
- Does Ohio restrict soda or candy with SNAP?
What do I do if my Ohio EBT card is lost or stolen?
Short answer: Call 866-386-3071.
Ohio lists 866-386-3071 as the EBT customer service number. That line handles lost, stolen or damaged cards, PIN changes and balance questions.
Report a lost or stolen card as soon as you notice it. Once a card is reported, the state cancels it and orders a replacement.
Which online stores accept EBT in Ohio?
Short answer: USDA lists 40 online retailers for Ohio.
USDA lists these retailers as approved to take SNAP EBT online in Ohio. Approval can cover delivery, pickup or both, and it can change, so check the store before you order.
- ALDI
- Amazon
- BJs Wholesale Club
- Buehler's Fresh Foods
- Costco
- CVS Banners
- Dashmart
- Dave's Supermarket Inc. DBA Dave's Supermarket
- Defense Commissary Agency (DeCA)
- Dollar General
- Earth Fare
- Fairfax Market
- Family Dollar
- Giant Eagle
- Gopuff
- Gordon Food Services
- Groceryland
- House of Meats - Alexis
- House of Meats - Glendale
- House of Meats - Holland
- House of Meats - Point Palace
- House of Meats - Starr Ave
- HP Nemenz IGA
- Jerky Pro
- Kroger
- Lucky's
- Marc's
- Meijer
- Rite Aid
- Ruler Foods
- Sam's Club Scan and Go
- Save A Lot
- Sheetz Inc.
- Target
- The Fresh Market
- Thrive Market
- Today's Harvest
- Walgreens
- Walmart
- Whole Foods
How do I apply for SNAP in Ohio?
Short answer: Through the Ohio state agency.
In Ohio the program is called Supplemental Nutrition Assistance Program (SNAP). USDA's state directory lists the state's own website and application page, linked at the top of this page. Only the state agency can decide whether you qualify.
Can I use EBT at restaurants in Ohio?
Short answer: Not through the Restaurant Meals Program.
Ohio is not on USDA's list of states that run the Restaurant Meals Program, so regular SNAP benefits cannot be used for hot meals at restaurants there.
Does Ohio restrict soda or candy with SNAP?
Short answer: Yes, on the list.
Ohio is on USDA's list. It restricts: Sugar-sweetened drinks and all fountain drinks.
For decisions about your benefits, contact the Ohio state SNAP agency.