Draft, under review. Not yet approved for publication.

Virginia EBT card: balance, replacements and where to use it

Virginia SNAP benefits are loaded onto the Virginia EBT Card. These are the official ways to check your balance, fix a card problem and apply, with the source for each answer.

Last verified November 4, 2026, next check December 4, 2026. How we verify facts

Phone numbers

EBT customer service (lost or stolen card, PIN, balance): 866-281-2448

State SNAP website · Apply online · Find a local office · EBT cardholder website

Reviewer notes (draft only)

USDA lists 800-552-3431 as the SNAP information line. It was not confirmed on a state page for Virginia in our check, so it is not shown. EBT 866-281-2448 confirmed; chip cards due Oct 2026; USDA SNAP number 800-552-3431 not seen

What do I do if my Virginia EBT card is lost or stolen?

Short answer: Call 866-281-2448.

Virginia lists 866-281-2448 as the EBT customer service number. That line handles lost, stolen or damaged cards, PIN changes and balance questions.

Report a lost or stolen card as soon as you notice it. Once a card is reported, the state cancels it and orders a replacement.

USDA also lists a TTY number for the same service: 800-828-1120.

Source: Virginia state agency page on EBT card help; USDA SNAP State Directory: Virginia

Which online stores accept EBT in Virginia?

Short answer: USDA lists 32 online retailers for Virginia.

USDA lists these retailers as approved to take SNAP EBT online in Virginia. Approval can cover delivery, pickup or both, and it can change, so check the store before you order.

Source: USDA SNAP State Directory: Virginia

How do I apply for SNAP in Virginia?

Short answer: Through the Virginia state agency.

In Virginia the program is called Supplemental Nutrition Assistance Program (SNAP). USDA's state directory lists the state's own website and application page, linked at the top of this page. Only the state agency can decide whether you qualify.

Source: USDA SNAP State Directory: Virginia

Can I use EBT at restaurants in Virginia?

Short answer: Yes, in some cases.

Virginia is on USDA's list of states that run the Restaurant Meals Program. It lets SNAP households where everyone is elderly, disabled or homeless use EBT at approved restaurants. Each restaurant has to be approved, so ask your state agency which ones take part.

How the Restaurant Meals Program works

Source: USDA Food and Nutrition Administration: SNAP Restaurant Meals Program (page text supplied by the editor) (USDA page updated August 7, 2026)

Does Virginia restrict soda or candy with SNAP?

Short answer: Yes, on the list.

Virginia is on USDA's list. It restricts: Sweetened drinks.

SNAP soda and candy restrictions by state

Source: USDA Food and Nutrition Administration: SNAP Food Restriction Waivers (page text supplied by the editor) (USDA page updated November 3, 2026)

For decisions about your benefits, contact the Virginia state SNAP agency.