Who Accepts EBT

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West Virginia EBT card: balance, replacements and where to use it

West Virginia SNAP benefits are loaded onto the Mountain State Card. These are the official ways to check your balance, fix a card problem and apply, with the source for each answer.

Last verified November 4, 2026, next check December 4, 2026. How we verify facts

Phone numbers

State SNAP website · Apply online · Find a local office · EBT cardholder website

Reviewer notes (draft only)

On this page

What do I do if my West Virginia EBT card is lost or stolen?

Short answer: Call 866-545-6502.

West Virginia lists 866-545-6502 as the EBT customer service number. That line handles lost, stolen or damaged cards, PIN changes and balance questions.

Report a lost or stolen card as soon as you notice it. Once a card is reported, the state cancels it and orders a replacement.

Source: West Virginia state agency page on EBT card help; USDA SNAP State Directory: West Virginia

Which online stores accept EBT in West Virginia?

Short answer: USDA lists 20 online retailers for West Virginia.

USDA lists these retailers as approved to take SNAP EBT online in West Virginia. Approval can cover delivery, pickup or both, and it can change, so check the store before you order.

Source: USDA SNAP State Directory: West Virginia

How do I apply for SNAP in West Virginia?

Short answer: Through the West Virginia state agency.

In West Virginia the program is called Supplemental Nutrition Assistance Program (SNAP). USDA's state directory lists the state's own website and application page, linked at the top of this page. Only the state agency can decide whether you qualify.

Source: USDA SNAP State Directory: West Virginia

Can I use EBT at restaurants in West Virginia?

Short answer: Not through the Restaurant Meals Program.

West Virginia is not on USDA's list of states that run the Restaurant Meals Program, so regular SNAP benefits cannot be used for hot meals at restaurants there.

Source: USDA Food and Nutrition Administration: SNAP Restaurant Meals Program (page text supplied by the editor) (USDA page updated August 7, 2026)

Does West Virginia restrict soda or candy with SNAP?

Short answer: On the list, but a court stopped it.

West Virginia is on USDA's list. It restricts: Soda.

Source: USDA Food and Nutrition Administration: SNAP Food Restriction Waivers (page text supplied by the editor) (USDA page updated November 3, 2026)

For decisions about your benefits, contact the West Virginia state SNAP agency.